When it comes to PPC (pay-per-click) advertising, you’re going to hear the same old adage repeated everywhere, “You have to spend money to make money.” While that’s true, it’s still important to be smart with how you spend it, especially since it’s easy to run through your PPC budget. Click costs are high, but there are several things you can do to ensure you’re getting the best possible return on your PPC costs.
1. Bid on Brand
Bidding on brand is essentially bidding on terms that are part of your brand, like your business name. This can be beneficial for numerous reasons:
It’s highly relevant to your business, duh, it is your business
People searching for your brand are already aware of your brand and closer to the decision stage (i.e., likely to convert)
Branded terms are usually inexpensive
You don’t want your competitors to bid on them
If your business is like many B2Bs and your product/service/industry is in your company name, it will show up in results for people searching for what you do
2. Optimize Deployment
Make sure your ads are optimized for location, dates, and time of day that generate the most qualified leads. Showing your ads when your ideal customers won’t see them isn’t generating you many qualified leads or conversions, so focus your efforts only on those locations and times that demonstrate high clickthrough and conversion rates. This is particularly relevant for B2Bs; with consumer products, people may be searching keywords at all times, but with B2B products and services, your customers are likely performing their searches during business hours–target your ads for those times.
3. Use Negative Keywords
Negative keywords are keywords for which your ad won’t show. Using negative keywords can eliminate irrelevant and unqualified clicks from visitors who aren’t actually searching for your product or service, or aren’t ready to convert. This can reduce your average cost-per-click andincrease your clickthrough rate.
4. Bid on Long Tail Keywords
There is typically less competition, and therefore lower cost for long tail keywords. Yes, the search volume for these more specific keywords will be lower than a more general keyword, but the specificity will attract more qualified searchers.
5. Bid on Bottom of the Funnel Keywords
If you want to maximize conversions and sales that result from your PPC activities, bid on keywords that are targeting prospects who are already at the bottom of the marketing funnel, in the decision stage. These searchers are closer to making a purchase than those searching for general awareness keywords. If you implement these strategies and you’re smart with your PPC budget, the high cost of clicks won’t ruin your ROI, but will instead, boost it. If you’re interested in maximizing your ROI when it comes to PPC and paid search, or are interested in developing your digital marketing strategy further, be sure to get in touch.
And for more ways to optimize your site for search engines, check out this SEO checklist specifically for B2B manufacturers:
Remember word of mouth marketing? It used to be the number one way for B2Bs to generate qualified leads. Well, online B2B reviews are kind of the new, improved version. B2B buyers love to read reviews about companies they’re considering purchasing from, because it gives them a clearer idea of what to expect, and how to judge the quality of service they’ll be receiving.
The average buyer does about 60% of their research before they even consider contacting a B2B company. And since we live in the 21st century, they do most of that research online. Having a decent amount of online reviews can seriously boost your conversion rates. It’s a way of providing potential clients with the information they need to decide to pick up the phone and call. What’s more, it’s information they largely trust, because it’s given by objective third parties who have had direct contact with your B2B. So what all do you need to know about online review for B2Bs, and more importantly, how can you generate quality online reviews for your B2B manufacturer? Let’s get into it:
Reviews are a search engine ranking signal
First and foremost, if you’ve been looking for a way to boost your B2B’s SERP ranking on Google, reviews can really help. A study conducted by Moz, a respected SEO guru, shows that online reviews account for about 8.4% of Google’s ranking factors. Though that’s not a huge percentage of Google’s ranking algorithm, reviews are certainly one factor that can work to boost your SERP ranking and generate more qualified leads at the same time.
B2B Reviews show up in search listings
When you get reviews on Google, your overall star ranking will show up next to your company name in search listings. Research shows that consumers are more likely to click on starred search result options over those that don’t have any stars. That’s because stars show clients that the business has been vetted, even if only cursorily, by other clients. Google estimates that you can increase click through rates by as much as 17%, just by having star reviews next to your company name in search results.
But what about negative reviews?
We get it, when you open yourself up to reviews from customers, it’s possible that you’ll get the odd negative B2B review. And sure, that’s scary. Your company does everything it can to keep clients satisfied, but there are just some customers who can’t be helped, and they’re often the ones to leave a negative review. Many companies we talk to are concerned about inviting customer reviews for just this reason, but in fact, negative reviews can have more of a positive impact than you’d think.
Believe it or not, most consumers are more likely to trust a company that has a few bad reviews over a company that has all five star reviews. Today’s consumer is very aware of scams where companies buy reviews to boost their overall rating. A few negative reviews show a consumer that people are giving their actual opinions, and the reviews listed are unsolicited.
It definitely hurts to get those negative reviews, but you can also use them to your benefit by replying to the negative commenter, and doing what you can to resolve or explain the situation. Now, don’t try to refute their negative claims, even if they’re wrong or unnecessarily critical. The best thing you can do with a negative review is to comment, say you’re sorry for the commenter’s poor experience, and offer to fix it. From there, it’s up to them. A tactful, apologetic response will go a long way when future customers are looking into your B2B. Whatever you do, don’t respond while you’re angry. That will only make matters worse.
Improve trust in your brand, lower ad costs, boost conversion rates
It’s important to remember that 60 percent of research for a B2B purchasing decision is done before the buyer ever contacts your company. That’s why reviews for B2B manufacturers can be such a great help. They work to make your company stand out from the competition by providing a solid star rating. Additionally, it’s a form of advertisement that costs you almost nothing, except the time it takes to send an email to a client requesting a review. Online B2B reviews on platforms that your ideal clients regularly surf, like Google+ and LinkedIn, will ultimately have a positive effect on your conversion rate. They provide potential clients a barometer with which to judge your products and customer service, and they help to boost your online presence, getting more eyes on your website and your company. So on to the biggest question of all:
How do I get B2B reviews, and where?
It’s easy to say that B2B reviews are great and that you should have them, but how do you get people to write them?
First, it’s important to decide where you’d like to have your reviews show up. The best, most influential platform is probably Google+, because that’s most every researcher’s first stop, but Linkedin, the Better Business Bureau, and Angie’s List are also great options.
From there, devise an email that thanks previous customers for their business, and requests their honest feedback. Your email should make it as easy as possible for people to review you, and should link to those outlets you’re looking for reviews on.
Let them know what’s in it for them, too. There are a variety of incentives you can provide that make writing a review seem more enticing, and work to further your relationships with those existing customers. For example, you might consider entering all reviewers into a raffle where they could win a prize, or you could offer a small discount on their next parts purchase from you. This is a great way to turn first time clients into repeat customers, and it gets you the reviews you were looking for!
The biggest part of successfully requesting B2B reviews is timing. You’ll want to figure out the best time to ask for reviews by determining when people are most apt to fill them out. In most cases, the sooner the better. You want to ask for a review when your excellent customer service is in the forefront of their minds. However, depending on your B2B’s product, it might make sense to wait until they’ve had your product for a few weeks, and are starting to realize the real benefits of your great product. Test out review requests a few ways, and see when you get the highest number of responses. After a bit of trial and error, you should be able to send out review requests that get a pretty good response rate, especially when you’re offering incentives.
Quality online reviews are invaluable. They show Google that you’re a real, legitimate company that does great business, and they offer new potential clients an insight into how your company works, and the level of service you provide.
If you have more questions about boosting your online presence or requesting more reviews for your B2B, feel free to get in touch with us at HA Digital Marketing. We’ve been working with B2B manufacturers for some time now, and would be more than happy to answer any questions you’ve got on inbound marketing, online reviews, or web presence. Get in touch with us today!
And for more information on generating warm, qualified leads, make sure to check out our B2B Manufacturer’s Guide to inbound Marketing. In it, you’ll find all the tips and tricks you need to effectively optimize your B2B’s inbound marketing strategy:
Many B2B manufacturing companies lack a robust social media presence, and it’s no surprise why: there’s an abundance of content out there that discourages B2B manufacturers from utilizing social media. The truth is, however, that social media platforms like Facebook, Linkedin, Twitter, and even Instagram are extremely useful, not to mention inexpensive, methods to reach a considerably larger audience than you ever thought possible.
That’s why we’re here: to bust a few of those common myths about social media for B2Bs. Any effective marketing strategy in this century should be making use of social media platforms, because regardless of your product or your business type, it’s one of the most pervasive ways to get the word out about your company. Here are five of the most common myths we’d like to demystify for B2B manufacturers:
Myth #1 B2B customers aren’t on social media
As a B2B company, it’s easy to forget that you’re still marketing to people. Sure, your end goal is to sell your product to a business, but a person is in charge of making that purchasing decision. And more than 1 billion people are active on social media today, regardless of their position or profession. It’s important to remember that Generation Y and Millennial employees are beginning to flood the workforce, both generations that grew up with and continue to use social media platforms on a daily basis. When such a massive percentage of the population is on social media, it’s hard to say that none of your potential clients are on social media.
What’s more, B2B purchasing decisions require a considerably greater amount of research than B2C decisions. Your standard B2B decision maker is reading everything they can about your product, about your competitor’s product, what your warranties are like, what your company is like, etc. before they even consider talking to you. The best way to make sure that these decision makers have access to that information they’re looking for is for you to make it easily accessible to them on the platforms they use the most. Any purchasing researcher loves to read reviews and testimonials from previous clients, recommendations from other industry professionals, and especially case studies with hard facts. The best way to make sure they have this information and give your company a second look is to put it out yourself on social media.
Myth #2 Social media tactics that work for standard B2Cs won’t work for B2Bs
Sure, you’re not offering a buy one get one free deal on your parts, and you’re not selling something easily consumable like coffee or t-shirts, but that doesn’t mean that social media is out for your B2B company. The fact is that no matter whether you’re a B2B or a B2C, you’re marketing to people, and communicating with people is largely the same across the board.
Every consumer, whether they’re a person or a company, has pain points and different needs, that social media and content marketing work to solve. Certainly, you’ll have to approach your social media promotion a bit differently, but primarily in the sense that the content you’ll be delivering is different than the content a B2C company might offer. Where promotions and brand-building stories might work better for them, your company will draw in all kinds of qualified leads when you put out whitepapers and case studies that help inform those decision makers about your product, and show them why they should choose to buy from you.
Myth #3 Our product isn’t sexy enough for social media
It’s true that automobile parts or cement mixers aren’t quite as interesting as say, Starbucks coffee. But the job of the B2B manufacturing marketer is a bit easier in that regardless of the sexiness of your product, someone genuinely needs it. Your company is creating these parts to fill a demand for that product, which means someone is looking for it.
So it doesn’t matter if your product is sexy or not––there’s a purchaser out there who needs to read about it, research it, and then purchase it for their company. Your job is to make sure that the content they need is out there, and easily accessible. The best way to get your content out there for all of the decision makers looking for your product is to put it on social media.
Now, this doesn’t mean you can just put out any old boring spec sheet and expect people to immediately pick up the phone. It is still important to make sure you’re putting out content that is easily digestible for your target client, and that solves their pain points. You don’t want to put them to sleep with your content, but don’t worry if your product isn’t the most exciting thing out there. So long as you’re selling something people need, and your social media content is working to solve client pain points and pull them through the sales cycle, you’ll start to see a boost in that lead generation you were looking for.
Myth #4 Social Media works as another platform to broadcast our company news
This is one of the biggest myths out there about social media for B2Bs, and it’s not all that surprising that it exists. Many B2Bs are reluctant to get into social media in the first place, and then when they do, they’re not sure what to post, so they fall into the same push marketing tactics they’ve relied on for years.
The fact is that your social media accounts are not just another platform to blast your company news. People who follow your brand are likely to care about what’s happening at your company, but they’ll easily get bored if you’re only sharing things that matter to you. It’s important to remember that social media is a platform to increase social engagement, reach new clients, and nurture existing client relationships. To do this, you can’t just tell all your followers how great you are, even though we’re sure it’s true!
You need to make sure that your platforms function as a comprehensive resource for your followers, offering them access to information that they’re actively searching for, and that will help them in their purchasing decisions. This is the most effective way to make sure you’re regularly gaining new followers, and generating qualified leads via social media.
Myth #5 Social media doesn’t provide ROI, and it can’t generate sales leads
It’s true that social media analytics tend to measure the results most helpful to B2C companies, like number of likes and clicks. Though these metrics aren’t the most helpful for B2Bs, it’s important to remember that the end goal of social media marketing is to generate qualified leads and increase revenue for any company. You can easily tweak your social media analytics to monitor the metrics that matter most to your B2B, like conversions and click throughs.
To do this, it’s a good idea to link your social media accounts to your existing CRM or marketing automation platform. You can also make use of the multitude of social media analytics tools that exist specifically to increase B2B company’s social media tracking capabilities. Either method will give you a clear indication of your social media accounts’ ROI, and they’ll also help you figure out what to do to improve your company’s online presence.
Okay, but how do I get started?
It should be clear that social media marketing is an integral part of any marketing strategy in the 21st century. Your clients are on social media, it’s proven to produce results, and more than anything it’s ridiculously affordable. The hardest part is getting started. If your B2B manufacturing company is looking to boost your social media presence, but isn’t sure where to start, just pick one platform, and go from there.
We recommend Linkedin for most B2B companies. It’s very easy to use, and it’s the social media platform most likely to capture the attention of your ideal client. To get started, check out our blog on Linkedin for B2Bs, create your company page, and work on posting and engaging with other industry professionals regularly. Once you have the hang of that, you can start expanding to other social media platforms as you have the time and the resources to do so. If any of this seems overwhelming, or you still feel like you don’t quite have a grasp on social media for B2Bs, feel free to get in touch with HA Digital Marketing. We’ve worked with a number of B2Bs, and would be happy to answer any questions you’ve got regarding social media or inbound marketing for B2Bs. Shoot us a message or email, and we’ll get back to you as soon as possible!
Looking for more information on boosting your B2B’s online presence? Make sure to check out our Complete Inbound Marketing Guide for B2B Manufacturers below: