What is HubSpot? A Plain English Guide to HubSpot’s Software

What is HubSpot? A Plain English Guide to HubSpot’s Software

What is HubSpot? A Plain English Guide to HubSpot’s Software

If you’re at all interested in inbound marketing, you’ve probably heard of HubSpot. They’re a leader in the digital marketing industry, and their blogs, videos, and certification courses are pretty popular. While you might know who HubSpot, the company, is, it’s a little harder to know what HubSpot, the software, does.

There’s a lot of industry jargon thrown around, and to be fair, HubSpot is a huge platform; it’s hard to outline all of its capabilities in just one sentence. Since we use HubSpot every day, we thought we’d take a shot at breaking it down for you. Here’s our plain English guide to getting started with HubSpot: what HubSpot is, and what tools and benefits it can offer you:

What Is HubSpot?

HubSpot is a cloud-based CRM designed to help align sales and marketing teams, foster sales enablement, boost ROI and optimize your inbound marketing strategy to generate more, qualified leads.

Okay, but in English?

HubSpot is a software platform designed to help your company market and sell more effectively.

HubSpot’s Background:

To understand what HubSpot is and does, it’s helpful to know just a little about where HubSpot, the company, came from. HubSpot started back in 2005 as a resource for marketers. Back then, they offered tools and resources that helped companies get started with inbound marketing.

We won’t go too far into inbound marketing, which HubSpot sort of invented, but feel free to check out our complete guide to inbound marketing if you want to know more.

HubSpot works to help companies market better. Click To TweetTo do this, they developed one cloud-based platform where all of a company’s digital marketing efforts could be housed.

Everything from blogging to social media posting to email marketing was combined on one single platform that can be accessed from anywhere.

That way, every marketer in a company can use HubSpot’s tools to nurture qualified leads until they are ready to pass on to the sales team. When a lead is ready to convert, they’re easily passed onto the sales team for a simple, seamless experience that helps companies turn warm leads into happy customers.

But that’s just the beginning of the HubSpot software.

Now, years down the line, HubSpot offers that original software in the form of a free CRM, along with specific software for sales, marketing, and service departments, all of which integrate together seamlessly to help your company grow.

If you’re thinking that still sounds like kind of a lot, you’d be right.

That’s why we’re breaking each department’s service down here, starting with the free CRM:

The HubSpot CRM

HubSpot started with just their CRM (customer relationship management software), which we described above. It’s a platform where companies can organize their contacts and keep track of every conversation they have with each contact.

In the beginning, the HubSpot developed their CRM primarily for marketers. It offered a way for marketers to organize all of the leads they were talking to, nurture them according to their buyer persona and unique pain points, and then pass them seamlessly onto the sales team.

Today, the HubSpot CRM is still an essential component of HubSpot’s software — it’s just a little more robust. Instead of functioning primarily to support the marketing team, HubSpot’s existing CRM works to help every customer-facing team in a company, from marketing to sales to customer service.

Think of HubSpot's CRM as the launchpad for all other marketing, sales, and customer service tools. Click To TweetThe CRM stores every company contact and lead. Each department can access leads there, and use whatever additional tools they need from their own department to improve that lead’s relationship with the company.

The HubSpot CRM is completely free, for anyone, forever. It has no time limit and never expires.

Some of the benefits of the HubSpot CRM that we love for our clients are:

  • Unlimited Users — Your entire team has access to your company’s CRM. No limit.
  • You can store as many as 1 million contacts and companies on the free platform.
  • HubSpot will store all of your records and conversations with any of those contacts.
  • Gmail and Outlook Integration so your team’s conversations with leads and clients are stored, and their workday isn’t interrupted.
  • Email Scheduling — for your newsletters and email marketing campaigns
  • Team Email — to make sure everyone’s on the same page and working to the same goals
  • Live Chat for Your Website — so you can capture leads even after working hours are over
  • Deals, Tasks, Ticketing, and Prospects — allowing you to keep track of where every prospect is in the sales process, and make tickets for any clients who might have a question.

Ultimately, the HubSpot CRM is one of the most robust free platforms on the market. It offers a long list of tools you can use to draw in qualified potential leads and do better business with your existing clients. The rest of HubSpot’s software is built on top of this functional, free CRM. 

HubSpot Marketing Hub

The HubSpot Marketing Hub is a set of tools designed to help your marketing department. It integrates seamlessly with the HubSpot CRM and works to help your marketing team draw in and nurture more qualified leads.

The HubSpot Marketing Hub helps your company increase website traffic and convert more visitors into leads.

The goal of the Marketing Hub is to make life easier for your marketing department. It offers seamless content creation for your blog, email, social media accounts, and website, and provides exceptional metric tracking and reporting of all the data you care about most. See easily how many people are coming to your site, where they’re going, when they leave, and how much they like your landing pages.

Like all of HubSpot’s tools, the Marketing Hub is offered in tiers according to the size of your company, and the number of tools your company would like to use. HubSpot's first tier is always free, regardless of which Hub you're interested in testing out. Click To Tweet

Some of our favorite tools offered in the HubSpot Marketing Hub include:

  • Blog and content creation tools
  • Social media organization and scheduling
  • Calls-To-Action — Providing in-depth tracking of click-through rates, impressions, and other important KPIs.
  • Mobile Optimization — For everything from emails to blogs
  • Landing Pages Create landing pages that integrate seamlessly into your website, and then use HubSpot’s sophisticated metrics to track and optimize performance.,
  • Goal-Based Nurturing Your marketing team can choose specific goals based on buyer persona research and previous performance, and set the HubSpot Marketing Hub to help nurture leads with those goals in mind.
  • A/B Testing — Optimize your site and inbound marketing efforts for top performance

The HubSpot Marketing Hub also offers Salesforce integration and a whole host of additional tools that we couldn’t fit into this one intro blog. Check them out for yourself, or feel free to get in touch with us for more info.

HubSpot Sales Hub

The HubSpot Sales Hub was designed to help your sales department close better deals, in less time. Each tool offered on this software is designed with efficiency in mind — so your sales team can focus their full attention on what matters most — closing deals with qualified clients.  HubSpot Sales Hub has been very successful as it’s one of the few software tools that’s designed specifically for sales teams, with the inbound marketing methodology in mind.

HubSpot Sales Hub gives sales teams the tools they need to provide excellent service and close deals the minute a lead is ready to convert.

Sales Hub lets your sales team see what leads are visiting your site, on what pages, and how often. The software also offers instant alerts whenever a prospect opens an email, and sales team members can even automate personalized workflows that offer quality information exactly when a lead is ready for it. And because Sales Hub syncs up with the HubSpot CRM, your sales team can easily see which deals are won, lost, or still in progress.

Some of the tools the HubSpot Sales Hub offers are:

  • Email Sequences — Automated email workflows designed to nurture qualified leads
  • Email Tracking and Notifications — Your sales team is notified when a prospect opens an email or clicks over to your website.
  • Meeting Scheduling Forget confusing back and forth scheduling that can drop leads. Instead, let potential clients pick meeting times that work best for them.
  • Reporting dashboards —  So your team can see how their efforts are impacting business, and so you can see who is selling well, and why.
  • Multiple deal pipeline —  Not every lead is the same. Make it easy for sales teams to customize their service to the unique needs of your buyers, and implement and track distinct sales processes with multiple pipelines.

Just like the Marketing Hub, HubSpot’s Sales Hub has a vast offering of sales tools, depending on the tier that best fits your company. And, they all integrate with the Marketing Hub, the Service Hub, and of course the HubSpot CRM.

HubSpot Service Hub

The HubSpot Service Hub is designed to support customer service teams. It offers a full suite of tools that make it easier for your customer service teams to identify issues clients are experiencing, and resolve them quickly in a way that leaves your customers happy.

HubSpot Service Hub helps your client service teams offer the best solutions, efficiently.

The HubSpot Service Hub includes:

  • Live Chat and Conversational Bots — Customers and clients get the help they need, whenever they need it. No waiting for business hours; solve problems now.
  • Email Templates — Check in with clients you haven’t heard from in a while, or request service reviews with email templates that are easy to format and send, and even easier to track.
  • Canned Snippets — Those questions you get every day? Send back the perfect answer automatically with canned snippets.
  • Phone Support and Customer Feedback
  • Knowledge Base — Pull up all the information in your database on any client, so your service team knows who that client has talked to, and about what, so they can get to the right solution, quickly.
  • Multiple Ticket Pipelines — Easily Organize tickets based on customer query subject 
  • Customer Service Automation

The HubSpot Service Hub works on top of your free HubSpot CRM, so anyone on your service team can see previous interactions a client has had with marketing and sales teams, and determine quickly how best to resolve any potential issues. This streamlines the amount of time it takes for customer service reps to resolve a client ticket, and ensures your clients experience the best customer service possible.

HubSpot Growth Suite

The HubSpot Growth Suite is HubSpot’s complete suite of services bundled together. If your company can benefit from all three of the above Hubs, the Growth Suite is perfect for you. You’ll get the benefits fo all three hubs, for only slightly more than the price of one.

HubSpot’s Growth Suite is best for companies who are familiar with inbound marketing, or who have made a concerted effort to transition to the inbound marketing methodology. Since it includes all of the Hubs and is built on top of HubSpot’s CRM, the HubSpot Growth Suite platform is the best way to align your entire team towards a single growth goal.

Evenbound is a HubSpot Gold Agency Partner, which means HubSpot is what we do. If you have questions about any of HubSpot’s software offerings, whether it’s one of the Hubs, the CRM, or all of it, we’d be happy to help. HubSpot can be a little complicated to figure out at first, but once you see it in action, it’s one of the most user-friendly growth tools on the market today.

Get in touch to learn more about HubSpot, and how we can help you leverage it for overall company growth.

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Inbound and Outbound Marketing Can Work Together To Deliver Qualified Leads

Inbound and Outbound Marketing Can Work Together To Deliver Qualified Leads

Since the dawn of inbound marketing, marketers have been hatin’ on outbound marketing tactics.

And really, we get it. No one wants to see that McDonald’s commercial for the 100th time, and no one wants their Pandora workout station interrupted to hear once again how Geico could save you 15% or more on your car insurance.

 

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Outbound marketing is disruptive. But it’s also kind of effective — if you know how to use it for 21st-century consumers. Before we get into this whole thing though, it’s important to know what inbound and outbound marketing are, and why maybe, just maybe, they can work together.

Outbound Marketing

Like we mentioned earlier, outbound marketing is inherently disruptive. It gets in front of a consumer with a goal of distracting them from whatever they were already doing. In the past, you’d have seen this most in radio and TV ads, as well as billboards and honestly, the Girl Scouts selling cookies at the grocery store. (Seriously, they get us every time.) Outbound marketing is any form of marketing or advertising that pushes your message out to consumers, rather than drawing them in. Click To Tweet Outbound marketing is also usually paid (Check out our complete guide to outbound marketing for more in-depth info). You have to pay for ad spots on radio and tv, just as you now have to pay for ad spots on Google, Facebook, and other partnered websites.

Inbound Marketing

Inbound marketing, on the other hand, is any form of marketing that draws consumers into your company, your website, or your building. It’s also usually free (ish). Inbound marketing relies on tactics like content development, blogging, and sending targeted emails to your existing email list.

These are tactics that take time and brainpower, but don’t cost much money. Inbound marketing has proven exceptionally successful in the 21st century. We’ve explained this more than once, so we won’t go too far into it, but generally, the idea is that people hate being interrupted, and inbound marketing gets the word out about your company in a way that feels natural, organic, and not pushy.

Pretty nice, right? It’s cheap, it gets you quality customers, and you don’t have to pound the pavement to find them.

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Inbound marketing methods are proven to be cost-efficient and effective, costing you 61% less per lead than outbound marketing tactics. The only problem is that it does take a bit of time. When you write and publish content to the web, you have to wait for search engines to crawl and index your site.

Once they do, they’ll evaluate your content and rank it relative to other sites writing about similar topics. Then, you have to see where you rank, so you can keep optimizing your site for better placement on SERPs, and better conversion rates on-site.

When fully deployed and implemented, inbound marketing draws in serious traffic and has the ability to convert like no other marketing tactic out there today. But sometimes you need a little boost when you’re getting started. This is where we start to get a little controversial:

It’s Not Inbound Marketing vs. Outbound Marketing

Outbound marketing can solve this problem of driving the right traffic to your inbound-optimized website immediately. The key is doing it properly. Unlike Geico, you don’t want to blast your message out to the general populace. Instead, you should use targeted, inbound-centric paid advertising and social media advertising campaigns to let the right people know about your product or service.

Choose digital advertising platforms that let you control who your message is going to, and how it’s delivered. With in-depth metrics, you can see which segment of your audience is responding best, and you can continue to optimize your paid ads to deliver the best results, for the least spend. (Check out this blog about optimizing PPC, and this blog about optimizing Facebook Ads, for more information on improving outbound marketing ROI.) When you’re developing targeted digital ads that are designed to meet your ideal audience, you’ll see better, more effective results, and more importantly, you’ll see immediate results.

It’s good to know that outbound marketing tactics aren’t just for new websites, either. When used properly, outbound marketing is a great way to supplement an already robust inbound marketing platform. The fact is, there’s a point where you might feel like you’ve saturated your existing market. Outbound marketing can help get your message out to a new group of people who can benefit from your products and quality customer service.

Inbound Marketing + Effective Outbound Marketing = Company Growth

If you take anything away from this blog post, it should be this: inbound marketing and outbound marketing can work together effectively. It’s easy to pit the two methodologies against each other because they do come from fundamentally different perspectives. But, if you apply an inbound mentality to your outbound marketing methods, and direct ads and promoted content to the audience most likely to care about what you have to say, you might just find that the two methodologies can work together to help grow your company. Outbound marketing tactics are a great supplement to any inbound marketing strategy. Click To Tweet When implemented properly, optimized for maximum ROI, and paired well with your inbound marketing strategy, they work to deliver qualified leads that can help stimulate overall company growth.

Not sure where to start? Let’s chat! As a digital marketing and growth agency, Evenbound doesn’t choose between inbound our outbound. We help our clients leverage the best of both inbound and outbound marketing strategies for overall company growth. Interested in seeing how we do it? 

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6 Steps to a Facebook Ad Campaign That Delivers

6 Steps to a Facebook Ad Campaign That Delivers

6 Steps to a Facebook Ad Campaign That Delivers

Facebook is the leading social media platform for marketers, and for good reason. It’s intuitive, it has a direct line to nearly every consumer you’d want to share your product with, and it’s convenient.

The fact is, when you advertise on Facebook, you have the opportunity to reach a huge number of qualified buyers who are already interested in your product or service. It’s a pretty attractive outbound marketing method, and it’s easily paired with your inbound marketing strategy too. 

So what’s the catch?

Well, it does cost money.

There’s also the fact that a ton of marketers already use Facebook’s platform to advertise, which can drive Facebook advertising costs up.

But what if we told you there was a way to optimize your Facebook ad campaigns that could minimize spending and maximize performance?

It sounds wild, sure, but it’s actually something our social media advertising experts do every single day. And we’re going to tell you how they do it.

Here are six methods our social media experts use every day to minimize Facebook ad campaign spend, and maximize performance:

#1 Know Your Goals

Facebook offers a massive platform of opportunity. There are more than 5 different types of Facebook ads to choose from, and the Facebook ad manager lets you pick from a variety of campaign goals for each ad you create. It’s important to know what your goals are going into any Facebook Ad campaign, so you can optimize everything to fit that specific goal.

For example, if you were hoping to drive traffic to your website, you wouldn’t choose Facebook’s app install ad or an event promotion ad template. Instead, you’d want to choose a clicks-to-website ad or even a web conversion ad.

If your goal was to boost your brand’s awareness or get more likes for your company Facebook page, then a conversion or lead generation ad wouldn’t make sense either. You’d run a like campaign or sponsor a few of your favorite, eye-catching posts to reach a greater number of potential followers.

While these examples might seem a little obvious, it’s important to remember that every aspect of the ad you create should work towards your campaign goal. With a campaign goal in mind, you can better develop content, creative, and design that work to direct consumers to whatever your goal might be.

You need a solid goal for each Facebook advertising campaign before you start building the ad if you want to see quality results.

#2 Understand Your Facebook Ad’s Audience

We’ve already talked about Facebook having a huge platform on which to advertise your product or company. There are millions of Facebook users, and the fact is, they don’t all want your product. So don’t market to all of them.

If you’re hoping to minimize your budget while still maximizing Facebook ad performance, you might want to look into microtargeting. It’s a thing the HA Digital Marketing ad team does really well (if you don’t mind our saying so), and it’s produced some impressive results for our clients.

Microtargeting is the art of narrowing down your ad campaign’s audience to just the very key consumers who are likely to be interested, or who already are interested in the product or service you’re offering. Effective microtargeting can take a little bit of practice and market research, but when it’s done properly, the results don’t lie.

Whether you’re up on the microtargeting trend or not, it’s good to know at least a few defining factors about your target buyer — their age, their occupation or industry, and maybe even one or two of their interests. These qualifiers make for targeted ad campaigns that can produce better results, for less money.

#3 Don’t Forget About Creative

It’s easy to get caught up in the goals and targeting aspects of Facebook advertising, but it’s important to remember that in the end, your ad is going to real humans. Make sure your creative reflects that.

Try not to forget that the content — both visual and written — that accompanies your ad is what’s really going to sell you. Take the time to get it right, and be sure to keep in mind that audience you’re targeting and your goal for the ad campaign as a whole.

#4 Link to Something Good (Like a Landing Page)

If your Facebook advertising campaign’s goal is to drive traffic or web conversions to your site, you have to offer something good, and you need to link to a page that will perform well.

It’s pretty obvious that you need to offer something attractive to get people to click on your ad. What’s not always obvious is how you offer that content or promotion when they get to your site.

Let’s say you wrote a killer ebook that will solve your target audience’s pain points, like right now. That’s life-changing content they need.

Too many advertisers miss out on a quality opportunity by just serving up that content as soon as a Facebook user clicks over to their website. Instead of sending those users to a general page, send them to a landing page.

From here, you can ask for just a little bit of information from them, like an email address and a first name, before they download that awesome ebook. This way, your Facebook ad campaign is proving legitimate, tangible ROI — a qualified lead, with all the contact information you need to keep pulling them through the rest of the sales funnel.

It’s important to remember that your ad is bigger than just a little advertisement on Facebook. That ad should be working on every level to deliver you more leads, for as little money as possible. By linking your web conversion and traffic ads to a landing page that can capture key lead information, you’re boosting the campaign’s overall value to your company.

#5 Keep Optimizing in Real Time

Facebook ads can run for as long as you’d like. Set them to run until you’ve spent your budget, or choose instead to let them run for a few weeks of your choosing.
What’s important is to check back and optimize those Facebook ads in real time.
Facebook ads offer some incredible insights into your target buyer’s ad preferences as well as the effectiveness of the ads you’ve created. Best of all, Facebook lets you optimize those ads in real time. If one ad set is outperforming the others, you can stop the others and let that one use the majority of the budget.
If another ad starts slowing down, consider changing the creative to bump up audience interest.
Take a look at your stats while your ads are running, and optimize them based on the data you’re receiving in real time. These adjustments will help you minimize your ad budget while optimizing the ad’s overall performance.

#6 Think Big-Picture

Our last tip for optimizing your Facebook ad performance is to always keep the big picture in mind.
We’ve already talked about placing a priority on your ad’s objective, but it’s also important to think about how your Facebook ads fit into the bigger picture of your digital marketing strategy.
If you’re able to keep the big picture in mind, it’s easier to realize that a Facebook engagement or awareness campaign can help get the word out about your company and generate more traffic for your website in the grand scheme of things. Your Facebook advertising campaigns are just one part of your digital marketing strategy and should function as such.

Facebook Ads: One Part of Your Digital Marketing Strategy

A Facebook campaign can help you get more traffic, more conversions, or raise more awareness for your company, but it can’t do everything for you. If your Facebook ad campaigns are returning good metrics, and aren’t costing you much money, they’re working in your favor. It’s the rest of your digital marketing strategy’s job to convert those positive results into future leads, contacts, and sales.
Facebook advertising is an important part of any digital marketing strategy. Facebook offers one of the most comprehensive targeting platforms, allowing you to develop and deploy ads that are specific and relevant to key audiences.
That said, Facebook ads take a bit of time and finesse to get just right. If you’re not sure you’re there yet, or if you’d like a little help microtargeting Facebook ad campaigns that deliver exceptional results, the Evenbound team can help. Let’s chat about how we can optimize your Facebook ads and digital marketing strategy for overall company growth.
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What is a Growth Agency? And How to Choose the Right One

What is a Growth Agency? And How to Choose the Right One

What is a Growth Agency? And How to Choose the Right One

Growth agency is a new term you might be hearing a lot lately. It’s going to become more popular here in 2019, so if you’re not quite sure what a growth agency is or does, you’re in luck! We’re about to break it all down for you.

What is a Growth Agency?

A growth agency is a partner whose primary goal is to help your company grow. Click To TweetLike everything in 2019, most growth agencies are going to be digitally focused. Unlike digital marketing agencies of the past that would specialize in one aspect of digital marketing — anything from paid and social advertising to content marketing — growth agencies are beginning to emerge as jacks-of-all-trades that function on a higher, more holistic level.

A growth agency will look at and improve all aspects of your digital and traditional marketing methods, but through the lens of overall growth. They’ll make every strategic marketing and sales move with the intent to grow each aspect of your company from the ground up.

Because a growth agency has such a big investment in their clients, the best ones tend to specialize in one or two industries that they know well, and have history delivering results for.

For us, that’s industrial manufacturing and construction.

What Does a Growth Agency Do?

A modern growth agency will help you grow your business in every possible way. This includes — but is not limited to — support in the following areas:

In a nutshell, it’s a growth agency’s job to partner with your sales and marketing teams to generate more qualified leads, nurture those leads effectively, and help you close on the leads you want for strategic, targeted, holistic company growth.

How Do I Choose the Right Growth Agency?

An agency that’s totally dedicated to your growth and success sounds pretty great. If you’re considering hiring a growth agency to help you boost your marketing and sales efforts, and grow your company overall, here are a few things to keep in mind while you search:

Look For a Team That Specializes in Your Industry

Like we mentioned before, a growth agency’s job is pretty big. They’re focused on growing an entire company that’s not even their own. There’s a lot to keep track of and a lot to remember. You need someone who understands your industry, your target buyers, and the ins-and-outs of your processes.

Most quality growth agencies focus on just two or three industries, so they can offer the absolute best service possible. Look for a growth agency who has worked with companies like yours before, or at least in your industry before. This will give you a leg up as you start to work together and expand.

Look for Numbers and Metrics

Growth agencies should function primarily on numbers. Once they know where your company is at, they should be able to offer up real, specific goals for your future together. They should set goals like:

  • How how many leads they’ll work to get, in a specific time period, like the next six months or year.
  • How many of those leads will convert to sales possibilities.
  • And how many of those sales potentials will close as customers.

Many inbound and growth agencies refer to these goals as SMART goals. SMART stands for Specific, Measurable, Attainable, Relevant, and Timely.

For example, a goal to “grow your business” is not a SMART goal.

A SMART goal might sound something like: Generate 30 new qualified leads in the next two months.

This goal is specific: it identifies one specific metric, new leads.

It is measurable: the goal is to generate 30 new leads.

Attainable is a difficult one to explain generally, but let’s say you had 15 leads in the last two months, but are now implementing calls-to-action and landing pages. 30 new leads would be an attainable goal based on your previous metrics, and the new actions you’ve implemented to boost that number.

This goal is relevant to your company growth, because more new, qualified leads means a greater number of potential deals closed.

Finally, this is a timely goal because it’s been given a specific timeline of two months. Without a deadline, it’s hard to say if you’re improving or not.

If you’re getting general goals that sound like, “Oh, we’ll help you grow your company this year” you might want to keep on looking. A great growth agency will offer SMART goals that provide tangible, measurable results.

Look For A Growth Agency With A Proven Strategy

Every growth agency will say their strategy is the best — it just comes with the territory. You have to do the work of making sure their claims are true. First, you need to make sure the agencies you’re looking at have actual, specific strategies that drive growth. Second, you need to make sure they work. Look for a growth agency with case studies, testimonials, or references from previous clients in your industry. Click To TweetThere should be some proof that they actually walk the walk.

One great way to know in an instant if the agency you’re looking at is legit? Their own business strategies. If they’re not implementing all of the strategies they say they’re experts in (website design, content marketing, pay-per-click advertising, case studies, etc.) you might want to keep looking.

Set Up a Meeting

Do your teams jive?

A growth agency is more a partner than a contractor. You’ll be working closely with them to develop content and strategize ad campaigns that align with your message and boost your lead gen potential. You have to like them, or at least feel like you can work with them on a regular basis.

It’s not uncommon for companies to talk to two or three growth agencies before settling on the best fit. If you’re having trouble choosing between agencies, an initial meeting with each team might help you make the decision.

If you’ve been considering hiring a digital marketing, inbound marketing, or growth agency, let’s talk. We deliver specific, measurable growth to clients in the industrial manufacturing and construction industries, and would love to chat about how we can help your company grow in 2019.

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How Hubspot Helps Align your Sales and Marketing Teams

How Hubspot Helps Align your Sales and Marketing Teams

Effective sales and marketing alignment is proven to increase revenue by 208%.

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That’s quite a nice little revenue jump.

The benefits of having the two teams work together are very clear: your marketing team draws in the clients your sales team actually wants to deal with, and your sales team can help your marketing team optimize their efforts to draw in those qualified leads.

Sales and marketing alignment makes for a seamless, effective sales cycle that is shorter, and has a higher success rate. Click To Tweet

How Can I Implement Sales and Marketing Alignment?

While it’s clear that sales and marketing alignment is a must, there’s not much information about practical application.

Sure, you need to facilitate greater communication between both teams, but short of having so many meetings that no one has time to do actual work, it’s tough to figure out how you get everyone on the same page. That’s where HubSpot comes in!

The HubSpot Breakdown

HubSpot is an inbound marketing company that developed a customer relationship management software (CRM) by the same name, HubSpot. HubSpot was the first to make the inbound methodology popular, and they continue to stay at the forefront of the inbound marketing industry by putting out quality content and resources, and by continually finessing their sales and marketing CRMs.

As an inbound marketing growth agency, we at HA Digital Marketing are proud HubSpot agency partners. We recently made the HubSpot Gold Agency Partner status, which basically means we’re good at using their software to win our clients more business.

A question we hear often from our own potential clients is, “What is HubSpot, and how can it help us align our sales and marketing teams?”

Many of our clients are industrial manufacturing and construction companies who have either been working without at CRM, or are frustrated with their current CRM (not to throw shade, but it’s usually Salesforce).

How HubSpot Helps Align Sales and Marketing Teams

For companies who need a CRM, and are hoping to work towards closer sales and marketing alignment, we do recommend HubSpot. While we know CRMs aren’t perfect for everyone, HubSpot is our favorite option for qualified clients who need something that can genuinely get their sales and marketing teams on the same page.

If you’ve been weighing your CRM options, here’s a rundown of how HubSpot works, and specifically, how it can help align your sales and marketing teams.

Intuitive, Practical Communication Capabilities

One of the biggest killers of sales and marketing alignment is a failure to communicate.

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The best way to fix it?

Intuitive, practical communication.

It doesn’t make sense to set up a meeting every time something new happens with a lead or prospect, but you do need to have open lines of communication between both teams, so no leads fall through the cracks.

HubSpot helps by offering two CRMs, one that’s designed specifically for marketing teams, and one that’s specifically for sales teams. What’s best is that these CRMs work totally in tandem, and on the same platform.

That means that every interaction your company has with a new prospect is always logged, categorized, and automatically synced across both teams.

Your marketing team can easily look at a lead to see if sales has had the chance to reach out yet, and your sales team can jump into a conversation with a warm lead at the exact moment they’re ready to progress to the decision-making stage.

This helps eliminate interruptions in your day-to-day office work and makes it easy to recap progress at your weekly or bi-weekly sales and marketing team meetings.

Defined MQLs and SQLs

HubSpot also makes it easy to define each lead, and pass them along to the sales team, or back to the marketing team when necessary.

You define what criteria qualifies a marketing-qualified lead (MQL) or a sales-qualified lead (SQL), whether it’s downloading a content offer, booking an appointment, or responding to an automated workflow. From there, it’s easy to move the lead up and down the buyer’s journey based on the criteria you’ve set to qualify them.

You can also set criteria for site visitors, prospects, or subscribers. Say someone has just visited your blog and signed up for your newsletter. If they keep reading your newsletters and blogs, but don’t convert on CTAs or content offers, you might categorize them as a “subscriber.”

You can use that classification to send them information they might care about later on, and your marketing team can continue nurturing them until they take enough actions to pass them along to your sales team.

Automatic Notifications

The HubSpot CRM also offers automatic notifications. If there are specific actions — like downloading a particular content offer or submitting a form on your contact page — that signal to both teams a lead may be ready to convert, you can set HubSpot to send automatic notifications to the responsible parties.

This way, when a lead is on your website, visiting your pages and downloading your content, the relevant team member can strike while the iron is hot — offering up more relevant content, or suggesting they set a meeting — just as that lead is thinking about your company.

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A little creepy? Maybe. But, it’s a great way to offer the personalized, specific service today’s consumers expect from companies of any kind.

Analytics and Reporting

Another sales and marketing alignment benefit the HubSpot CRM offers is its exceptional analytics and metrics reporting capabilities. No matter what metrics you’re tracking, the CRM makes it easy to see and share those reports with anyone in your team.

We’ve said it before, and we’ll say it again: The key to sales and marketing alignment is communication. Click To Tweet Your sales team needs to know what the marketing team is doing to draw in qualified leads, and your marketing needs to know which of their efforts are contributing to a closed sale. HubSpot makes finding and sharing these metrics easy with open reporting that’s easily shared.

At your weekly sales/marketing meeting, your sales team can show the marketing team which leads have finally closed, and how they arrived to the sales team, whether from an organic, paid, or email marketing effort. Conversely, your marketing team can use the data compiled by HubSpot to show the sales team what content new leads are responding best to, and what potential sales angles they can use to close that lead more quickly.

The Ultimate Benefit of the HubSpot CRM Is Transparency.

Effective sales and marketing alignment can increase revenue by 208%. https://bit.ly/2QmDeAI Click To Tweet The best way to get those teams on the same page is a transparent, user-friendly CRM that allows both teams to interact, and see what the other team is working on. HubSpot’s software seamlessly integrates your sales and marketing teams software into one simple platform that offers transparency and encourages communication.

If you’re interested in increasing your revenue by 208% in the new year, the HubSpot platform could help. If you’re looking for concrete, specific ways to align your sales and marketing teams and grow your business, we can help. Get in touch today.

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