The B2B world can be incredibly competitive, especially when traditional advertising methods used in the B2C world aren’t effective. But one thing you can do to get a leg up on your competition is to improve your lead response time. Here’s why lead response time is a critical factor in the realm of B2B lead conversion.
What is lead response time?
Lead response time is the amount it takes to respond to a lead after they reach out to your company. In the context of digital marketing, this refers to the time it takes to respond to a lead after they complete an online form. The average lead response time for B2B companies, per Hubspot, was 42 hours, and many companies never responded at all.
Why does lead response time matter?
Lead quality degrades over time. If you don’t respond to your leads, they grow cold and lose interest, either because they’ve moved on to other companies, or they simply move on to their other responsibilities. In fact, the sooner you can respond to your leads, the better.
Why is this? Well, the internet has changed buyer behavior. Customers are doing significant online research about the products and services they’re interested in, all without ever talking to another person. So when potential buyers do reach out, it’s usually when they’re very close to the purchase stage of their buyer’s journey. And that’s the best time to reach them—when they’re interested in and ready to talk to a salesperson.
In addition to when you respond to your leads, how matters too, and how often. Are your reaching out via email or phone? You should probably be doing both. And you shouldn’t give up after one attempt. Doing this helps you to establish a relationship with your lead, nurturing them into a prospect and then a customer.
How do you improve your company’s lead response time?
The first thing you should do is test that response time, and determine how far away your company is from a quick response. Once you’ve done that, you can set in place email automation to send email to leads immediately after they convert by completing a form on your website or landing page. Email automation can also help you follow up with leads at regular intervals to keep your company top of mind.
If you’re ready to improve your lead response time and convert more leads, it’s time to get in touch with Evenbound. We have expertise on the content strategies that will increase visitors, conversions, and leads from your digital content, as well as email marketing and lead segmentation strategies to reduce lead response time and give you the greatest ROI for your digital marketing efforts.
Digital content writing can be tough. Not only do you have to write well and be engaging and compelling, you have to know what your intended audience (a.k.a. potential customers and leads) is searching for, what they want to know, and how to get them motivated to act on what they’ve learned and get in touch with your people. We see B2Bs missing the mark with their content all the time. Here are the five mistakes you’re probably making with your B2B blog content right now:
1. Too much jargon
You are probably an expert on the products or services that your company provides; you probably know all the industry terminology and abbreviations, too, and use them in your daily conversation. But your customers, especially the kind you’re trying to reach—new customers—probably don’t know the industry jargon. Using too much jargon without properly defining it will confuse your readers and potentially cause them to navigate away from your blog to more understandable and accessible content available elsewhere.
2. Missing content for stages of the buyer’s journey
Customers go through a buyer’s journey when making purchase decisions: the awareness stage, where they become aware of their need for a product or service; the consideration stage, where they consider various suppliers/service providers, price points, product/service offerings, etc.; and the decision stage, where they make a purchase. If you don’t have content geared toward leads in each stage of the buyer’s journey, you’ll miss opportunities to reach leads in certain stages, resulting in lost customers.
3. Missing content for some buyer personas
You might have content that is geared toward buyers of your product, but do you have content geared toward all the potential leads who may have interest in your product? Even if the majority of your business comes from one specific market segment, chances are that you have secondary and tertiary audiences for whom your product or service has value as well. If you’re not reaching out to those audiences as well, you’re missing out on conversion opportunities, as well as the opportunity to diversify your customer base to mitigate dependence on volatile industries.
4. No calls to action
You’re writing blog content because you want your reader to do something. In general, that something is to purchase from your company, but each blog post has its own specific and content-related goal. If you have a blog post on “How to find the right supplier of X component,” it should at some point direct readers to learn more about how your company is the right supplier of that component. For content geared toward prospects in the decision stage of the buyer’s journey, calls to action should direct them to request a quote or to set up an appointment with a sales contact. This is how you turn your blog readers into actual paying customers.
5. Not making content locally-relevant
For a lot of businesses, even B2Bs, location matters. If your operations are housed in a certain location, and that location is beneficial to your customer base or desired customer base, you should incorporate that into your content. For example, if you’re a Tier I or Tier II automotive supplier and you’re located in Michigan, that’s something you should absolutely be using to your advantage, as the Big Three are headquartered in Michigan and many of their warehousing and manufacturing facilities are in Michigan and surrounding Midwestern, Rust Belt states.
If you’re ready to enhance your digital presence and step up your contact game, it’s time to get in touch. Evenbound has expertise on the content strategies that will increase visitors, conversions, and leads from your digital content and boost your digital marketing ROI. Don’t believe us? Check out the case study below:
For your clients, the legal field is a vast and confusing place. After all, there are some lawyers who deal with personal injuries, some with workers’ compensation, some with estate law, some with property disputes, and others with criminal cases—and you know we haven’t even touched on every type of law or lawyer in that list. That’s why service pages are so critical a component of a law practice’s website, because they help your potential clients understand what it is that you do and how you can help them. Here’s how to write services that will be compelling to site visitors and help convert them into clients.
What are the elements of an effective service page?
A service page needs to do four things: define the service, show the value of the service, explain your process for providing that service, and explain why your firm is the right one to provide the service. So, if one practice area of your firm is medical malpractice, your should have a service page defining medical malpractice, explaining how claimants can receive compensation for their injuries if they win or settle the case, how the process of starting a case works, and why they should choose you to represent them.
Why is defining the service important?
Yes, legal services are complex and not easy to boil down into accessible, easily understandable information on a standard website page of approximately 300 to 500 words. But your site visitors are looking for information about whether or not they even have a case and should get in touch with a lawyer. You need to define what medical malpractice is or what workers’ compensation is, otherwise, you’ll only reach people who already know about those things, and that they have a claim—and you’ll miss out on a ton of possible clients.
Why your firm and not the other guys?
Potential clients aren’t just looking at you, they’re looking at other law firms too and comparing them. That’s why your service page should highlight why your firm is the best choice. Maybe it’s your winning record or the amount of money you’ve won for your clients. Maybe it’s a special service you offer, like having attorneys that speak both English and Spanish if you practice in a predominantly Spanish-speaking area of the country or in immigration law. Think about what your audience, your desired clients, are looking for in an attorney and highlight those qualities on your service pages.
If it’s time to rewrite your service pages (or write some for the first time), get in touch with Evenbound. We’ve worked with law firms to create service pages for all areas of their practice that convert site visitors into clients.
If you’re a home services provider in 2018, you know that customers are using the internet to find you, specifically, search engines. But even though you know that search engines are an important tool for reaching future clients, you might not know how to show up in the search results. That’s where SEO, and more specifically, local SEO, comes in.
What is Local SEO?
We’ve got to start by defining the component parts:
SEO is an acronym for Search Engine Optimization. What that means in non-robot/internet nerd terms is that the content, for example, a website or website page, is optimized for search engines to read, understand, and categorize the content.
We don’t want to insult your intelligence by defining what local means, so we won’t. But adding those two together, local SEO means search engine optimization for local search results. So, “West Michigan roofers” or “Grand Haven landscapers” or “Grand Rapids area remodelers.”
Why is Local SEO Important?
As a home services provider, you serve a specific area, or specific service areas. You want customers within that area, and potential customers want a service provider in their local area. No one wants to have to wait for two hours for a service provider to drive to them for an emergency repair, they want someone in their town. That’s why local SEO matters, so people in your area can find you. They are searching for service providers and using location indicators in their searches: “roof repair near me,” “roof repair Muskegon,” etc.
Local SEO is also crucial for getting to the top of that search results page. There are thousands, perhaps millions, of service businesses like yours in the world, and they’re all trying to rank for the most common keywords for your industry. That’s a lot of competition, and you’d have to pour in more time, energy, and money than it’s worth to end up at the very top of the page for a general keyword like “roofing” or “landscaping.” We say, when the odds aren’t good, make better odds (not like the Tonya Harding/Nancy Kerrigan thing though, just to be clear). You might not be competitive globally for your industry keywords, but you can be locally, and that’s where your client base is, anyway. You can rank first for “remodeler Cedar Springs,” because your competition is going to be only a handful of other local contractors.
Local SEO is one of the best ways for home services pros to reach future customers, so if you’re ready to start implementing local SEO best practices, you need to get in touch. Contact us to discuss your online presence, website, and digital strategy. And if you’re looking to learn more about inbound marketing, check out our sassy, irreverent, and a little bit funny smartass guide to inbound marketing below:
We write a lot about LinkedIn as part of an inbound digital marketing strategy for B2Bs. That’s because it’s an extremely useful and underutilized social media tool, with applications that are particularly suited to industrial manufacturers and other B2Bs. To help you truly take full advantage of this platform, we’ve compiled all our content on LinkedIn in one place for you. Click the header of the section most relevant to you for more in-depth information on using LinkedIn to promote your B2B.
LinkedIn Ads are one of the best forms of PPC for B2Bs for numerous reasons, the most important of these being that your audience, business professionals in your industry, is using LinkedIn, and you can target them with a great deal of accuracy, almost down to the exact person you want to sell to. Plus, LinkedIn offers comprehensive metrics to help you improve your campaigns and discover who you’re reaching.
Creating LinkedIn Content
A major benefit of LinkedIn is its publishing platform, which allows you to produce and promote content to your professional network and to others in your industry, boosting your credibility and name recognition. But just because it’s easy to hit the publish button doesn’t mean you should be posting anything. With LinkedIn and other online content platforms, it pays to be intentional with your topics, titles, length, and all other aspects of your writing.
LinkedIn also has a great way for you to showcase specific products or services with their Showcase Pages. These pages create curated feeds that users can follow, and where you can post and share relevant content. They’re a useful way to organize content as well as segment and target specific customer types with specific interests and needs.
LinkedIn has a ton of features that you can be using to market your business, from the social networking features like sharing content and making connections to advance search and premium accounts. And when we say easy ways, we really mean easy. These features are all just waiting for you to take advantage of, and require little expertise or time to get started.
Company pages are an excellent tool for marketing with LinkedIn, but you’ve got to be intentional about how you build your page to attract your ideal clients. Our visual guide will help you create the perfect page for your company and enhance your online presence and social impact.
If you’re ready to expand your digital reach and start using LinkedIn to its full potential, Evenbound can help. We have a lot of experience with LinkedIn, content creation, inbound marketing, and PPC advertising, and we can create a digital strategy that gets results. Get in touch and let’s get started.