Do you know how clients are discovering your law firm? It used to be paper advertisement and literal word of mouth, but with the explosion of the internet and the digital space, all that is changing. It’s no longer bench ads and billboards that are bringing in new clients, it’s digital marketing.
Online searches are one of the top ways that people are finding service providers in every industry, and the legal field is no exception. As of 2017, 55 percent of people used online searching to find service providers. Think about the last time you needed something you didn’t have a regular service provider lined up for, like a car repair or landscaping. Chances are, you went straight to Google and searched for “Landscaping companies near me” or “Car repair in X city.”
When those outside of the legal profession need an attorney, they’re doing the same thing. Having a strong digital presence that makes use of SEO (search engine optimization), keywords that your potential clients are using as search terms, and paid search ads, which put your listing at the very top of the search results page, will get your firm found.
Once potential clients search for your services online, they’re going to check out your website. In fact, 58 percent of people mention websites as a factor in their process for finding a service provider such as a law firm. Having a website that looks like it was made at the dawn of the internet is going to make you look bad, as is one that is difficult to navigate, incomprehensible or hard to read and understand, or lacks the information they need about your services and how to get in touch.
Online Industry Articles
Fifty-three percent of people say that they’ve found service providers through online articles. That’s a huge segment of the population. If you’re already getting good industry press, that’s great, if that content is online, even better. Want it to reach future clients? You need to promote it on your website and on social media, otherwise, they might never see it.
Another way to take advantage of this trend is to create your own articles: write a blog. If you’re writing about the things your clients care about and the questions they have, such as “Do I need a lawyer for a DUI case,” “How do I file a workers’ comp claim,” or “How do I prove medical malpractice,” they are more likely to find you and to trust your advice enough to give you a call.
What people are saying about you matters, and your online reviews, whether on Google, Yelp, or anywhere else are factoring into potential future clients’ decisions about you. The online review is the new word of mouth, so ensuring that you provide excellent service to all clients and potential clients is essential to getting a good rating and preserving your online reputation. Satisfied clients will provide good testimonials, not only to the people they know, but to others online.
If you want new clients, you’ve got to reach them where they’re looking: online. That means having a robust digital presence and using digital marketing strategies. As professionals, you know a lot about your legal specializations, and you know the value of expertise. Let Evenbound put our expertise in digital marketing and web design to work for you. Contact us online or give us a call to get started.
Inbound marketing is one of the buzzwords in the marketing community, but to B2B manufacturers, who historically haven’t invested much in marketing, it’s unfamiliar. Inbound marketing is the new way to reach customers, and unlike traditional methods of advertising like print ads and TV commercials, it’s not just for B2Cs. Inbound techniques attract buyers who want, need, or are interested in your offerings to you when they want information about your products or services or are ready to make a purchase. Like the way that sounds? Then you need to hire an inbound marketing company.
What Do Inbound Marketers Do?
The goal of inbound marketing is to bring clients to you, bring them inbound, rather than having to reach out to them with outbound, interruptive marketing like traditional ads. So a large component of what inbound marketers do is create content that will attract clients to you, and most of this is online. First, they determine who your ideal client types are and what needs, questions, and concerns those ideal clients have. Next, they create a variety of types of content that address those needs, from your website page content to downloadable ebooks to blog articles to emails. Then, inbound marketers set to work promoting that content so that those potential customers can find it.
Why Do You Need an Inbound Marketing Company?
Short answer: because you’re experts in what you do, and they’re experts in what they do. Inbound and digital marketing is a complex field that is constantly changing, and if you’re not an expert marketer, there are a lot of ways you can go wrong and a lot of opportunities that you can miss out on. Inbound marketing is all these companies do, and they’re very good at it. They hire skilled content writers, web designers, search experts, and social media strategists who know exactly how to target the buyers and companies you want as customers. Have you seen how engineers write? Do you think prospects will want to read that? Yeah, we don’t either.
How Do You Choose the Right Company?
A good inbound marketing agency is going to practice what they preach and have a good online presence with strong content (*cough* humblebrag *cough*). They’ll have a history of working with B2Bs and industrial manufacturers, so they’ll speak your language, and they’ll also have case studies with hard numbers that prove how effective their marketing strategies are.
If you’re ready to take advantage of inbound marketing and the digital space, you need to contact a digital marketing agency, and we think it should be Evenbound. We’ve successfully helped B2Bs improve their websites, use paid search and PPC ads, increase website traffic, and, most importantly, bring in new leads and prospects. Get in touch to find out how we can do that for your company. Still want to know more about inbound marketing? Check out the case study below to see how inbound marketing and HubSpot helped this manufacturer get ahead of the competition:
If you’re not on Facebook, Instagram, Twitter, or LinkedIn these days, it’s almost like you don’t exist. Nowadays, social media is just as crucial for B2B companies, including industrial manufacturers, as it is for B2C companies. Sure, social media marketing seems more intuitive for B2Cs, but the truth is that nearly everyone is using social media, which means that your customers, and the decision-makers at those companies, are using social media.
And just having a profile for your business isn’t going to cut it. If a page exists on the internet and no one reads it, does your company get more leads? No, it doesn’t. That’s why you need to invest in your social media presence and attract followers on the platforms you use. Your social media presence will create the network where you can share and promote your company and your digital content, attracting and converting leads.
LinkedIn: A Great Place to Start
If you read our blog regularly, you know how we feel about LinkedIn. For B2B manufacturers, it’s the social media platform you should be using to reach your potential clients, for a variety of reasons; most importantly, it’s where your target audience is networking and researching suppliers. Getting more followers on your company LinkedIn page requires that you regularly post relevant, insightful content specific to your industry and your potential customers’ pain points. You can even target each of your different types of client with specially tailored showcase pages (read more about how showcase pages work for B2B marketing here).
On your personal LinkedIn account, you can search for specific people in specific positions at the companies you’re looking to make clients out of, and then connect with those people. Joining discussion groups relevant to your industry and sharing your knowledge and expertise is also a great way to establish your credibility and gain new followers. For more on LinkedIn, read our 6 Easy Ways to Make LinkedIn Work For Your B2B Marketing Strategy.
Social Media Campaigns
Another critical aspect of gaining, retaining, and making leads out of your social media followers is by executing targeted social media campaigns. Just like other advertising campaigns, strategy is necessary to make your efforts successful. Well-planned social media campaigns will help you accomplish goals such as increasing brand awareness and promoting your digital content. To do this, you’ll need to determine the exact type of client you want to attract, and target them specifically with content matching their place in the buyer’s journey and their needs and pain points, through indirect (social sharing) and direct (PPC ad promotion) means.
Don’t fall behind the competition by neglecting your social media presence, either by failing to have one at all or by not investing time into engaging with your followers and working to attract new ones. If you’d like to learn more about social media marketing for B2Bs, or digital marketing in general, you should talk with the team at Evenbound.
Be sure to check out our other posts on how to make social media work for your B2B, such as this one on LinkedIn Ads and B2B Marketing, as well as the free case study below, that shows how paid search and social worked wonders for one B2B:
Testimonials have always been an important source of advertising for home service providers, and most professionals in this field cite referrals and word-of-mouth as major sources of new leads. In the digital era, testimonials haven’t disappeared—they’ve moved online, in the form of online reviews. If you’ve ever looked up a new restaurant on Google, you know how influential reviews can be in deciding whether to eat there and just how catastrophic for business a negative review can be. If you get a negative review of your service online, how can you recover?
The first step is determining the authenticity of the review. There are people out there who will post false, negative reviews, and most places where users can leave reviews, Google, Facebook, Yelp, etc., have means for reporting and removing reviews that are not legitimate. If you can’t get the reviews removed—which is often the case, as it is difficult to impossible to prove, with anonymous usernames and all that, if the reviewers were actually clients or had any experience with your company at all—there are other ways to respond.
One way is by posting on your social media about the fake reviews; it’s an experience that others can relate to and can ever be a source of humor, especially if the spammers have awful fake names. Another is by responding to the negative review—in a comment on that review, if possible—politely asking for the reviewer to contact you to clarify and rectify their experience. If the review is fake, the person will never get in touch, but other people reading the reviews will see that you take customer service complaints seriously and will follow up with them.
If the review is real, the first step is seeking to rectify the situation. Respond to the review publicly, as described in the last paragraph, and get in touch with the client directly to ask them how you can make good on the situation. In some cases, if you fix the problem, offer a discount on future services, or offer an apology for the error or poor customer service that compelled them to write the review, the client may choose to delete or amend the review.
What If There’s Nothing I Can Do?
If there’s nothing you can or will do to satisfy this negative reviewer for whatever reason, whether because they can’t be satisfied or the issue was monumental, you’re not doomed to sit in one-star purgatory forever. The thing about reviews is that the more you have, the less each individual one counts in the average, just like with grades in school. If you get a C on the test and it’s the only grade in the class, you’ve got a C in the class; but if you got a C on the test but all your other grades were As, you might make out with an A or B in the class. Same applies to reviews. So, solicit positive reviews from other clients, ones you know are satisfied with your service.
Bad reviews suck, and they can have a negative effect on potential customers, especially now that so many people are researching home service pros online, but they aren’t the end-all, be-all. If you get a negative review, determine its authenticity and respond accordingly by addressing the review itself and bolstering your rating with good reviews.
Online reviews are just one part of a strong online presence and digital strategy for home service providers. If you’re ready to improve your digital presence and marketing efforts, it’s time to talk with Evenbound.
For most home service providers (snow removal excepted), summer is the busy season. In preparation for summer, there are a few things you’ll want to do to your site to bring in new jobs and ensure everything is running smoothly.
Perform an SEO checkup
Website maintenance isn’t the fun part of your job, but now is the time to do it, before you get busy. You won’t have time during the summer to fix any issues, and resolving them now ensures that you’re ranking as high as possible in search engine results, and therefore getting found by potential customers. Update page metadata, fix broken links, and check alt tags. Not sure how to do an SEO checkup? Read our SEO Site Checkup checklist to get you started.
Have detailed, engaging service pages
Customers hire you for your services, so your home services site needs to thoroughly describe and explain the services you offer. Your service pages should define the service and demonstrate its value, as well as explain your process and how you differ from, and exceed, the competition. If you have a generic “Services” page that’s just a bulleted list, customers aren’t going to be engaged, plus, you’re missing out on valuable opportunities to use keywords. (Here’s how to write engaging service pages your clients will care about.)
Publish timely content
To attract clients looking for summer services, write content relevant to your services and the time of year. This is where your site’s blog comes into play. If, for example, you’re a roofer, some summer-oriented content might include “Why summer is the best time to get a new roof” or “Best roofing materials for keeping your house cool in the summer.” Of course, it’s also crucial that you promote the content on social media (Facebook, Twitter, etc.) and, if you’re using it (you should be) Houzz.
Invest in paid search and social media ads
Pay-per-click (PPC) and social media advertising are some of the best methods to generate traffic for your home services site. Social media ads can be targeted to people in your area who may be in need of your services, and PPC campaigns that include your location in the keywords can be highly effective.
Putting in the work now to prep your site for summer can make this busy season your busiest yet, in the best way possible. Ensuring that your SEO is on point, beefing up your service pages, and publishing and promoting content that will entice potential customers to give you a call are all ways to make your site work for you to bring in leads.
If you’re interested in learning more about how your home services website can bring in more leads and keep you busy this summer, we can help—get in touch!