How are Clients Discovering your Law Firm?

How are Clients Discovering your Law Firm?

Do you know how clients are discovering your law firm? It used to be paper advertisement and literal word of mouth, but with the explosion of the internet and the digital space, all that is changing. It’s no longer bench ads and billboards that are bringing in new clients, it’s digital marketing.

Internet Search

Online searches are one of the top ways that people are finding service providers in every industry, and the legal field is no exception. As of 2017, 55 percent of people used online searching to find service providers. Think about the last time you needed something you didn’t have a regular service provider lined up for, like a car repair or landscaping. Chances are, you went straight to Google and searched for “Landscaping companies near me” or “Car repair in X city.”

When those outside of the legal profession need an attorney, they’re doing the same thing. Having a strong digital presence that makes use of SEO (search engine optimization), keywords that your potential clients are using as search terms, and paid search ads, which put your listing at the very top of the search results page, will get your firm found.

Website

Once potential clients search for your services online, they’re going to check out your website. In fact, 58 percent of people mention websites as a factor in their process for finding a service provider such as a law firm. Having a website that looks like it was made at the dawn of the internet is going to make you look bad, as is one that is difficult to navigate, incomprehensible or hard to read and understand, or lacks the information they need about your services and how to get in touch.

Online Industry Articles

Fifty-three percent of people say that they’ve found service providers through online articles. That’s a huge segment of the population. If you’re already getting good industry press, that’s great, if that content is online, even better. Want it to reach future clients? You need to promote it on your website and on social media, otherwise, they might never see it.

Another way to take advantage of this trend is to create your own articles: write a blog. If you’re writing about the things your clients care about and the questions they have, such as “Do I need a lawyer for a DUI case,” “How do I file a workers’ comp claim,” or “How do I prove medical malpractice,” they are more likely to find you and to trust your advice enough to give you a call.

Online Reviews

What people are saying about you matters, and your online reviews, whether on Google, Yelp, or anywhere else are factoring into potential future clients’ decisions about you. The online review is the new word of mouth, so ensuring that you provide excellent service to all clients and potential clients is essential to getting a good rating and preserving your online reputation. Satisfied clients will provide good testimonials, not only to the people they know, but to others online.

If you want new clients, you’ve got to reach them where they’re looking: online. That means having a robust digital presence and using digital marketing strategies. As professionals, you know a lot about your legal specializations, and you know the value of expertise. Let Evenbound put our expertise in digital marketing and web design to work for you. Contact us online or give us a call to get started.

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Why Inbound Marketers are the Right Choice for B2B Manufacturers

Why Inbound Marketers are the Right Choice for B2B Manufacturers

Inbound marketing is one of the buzzwords in the marketing community, but to B2B manufacturers, who historically haven’t invested much in marketing, it’s unfamiliar. Inbound marketing is the new way to reach customers, and unlike traditional methods of advertising like print ads and TV commercials, it’s not just for B2Cs. Inbound techniques attract buyers who want, need, or are interested in your offerings to you when they want information about your products or services or are ready to make a purchase. Like the way that sounds? Then you need to hire an inbound marketing company.

What Do Inbound Marketers Do?

The goal of inbound marketing is to bring clients to you, bring them inbound, rather than having to reach out to them with outbound, interruptive marketing like traditional ads. So a large component of what inbound marketers do is create content that will attract clients to you, and most of this is online. First, they determine who your ideal client types are and what needs, questions, and concerns those ideal clients have. Next, they create a variety of types of content that address those needs, from your website page content to downloadable ebooks to blog articles to emails. Then, inbound marketers set to work promoting that content so that those potential customers can find it.

Why Do You Need an Inbound Marketing Company?

Short answer: because you’re experts in what you do, and they’re experts in what they do. Inbound and digital marketing is a complex field that is constantly changing, and if you’re not an expert marketer, there are a lot of ways you can go wrong and a lot of opportunities that you can miss out on. Inbound marketing is all these companies do, and they’re very good at it. They hire skilled content writers, web designers, search experts, and social media strategists who know exactly how to target the buyers and companies you want as customers. Have you seen how engineers write? Do you think prospects will want to read that? Yeah, we don’t either.

How Do You Choose the Right Company?

A good inbound marketing agency is going to practice what they preach and have a good online presence with strong content (*cough* humblebrag *cough*). They’ll have a history of working with B2Bs and industrial manufacturers, so they’ll speak your language, and they’ll also have case studies with hard numbers that prove how effective their marketing strategies are.

If you’re ready to take advantage of inbound marketing and the digital space, you need to contact a digital marketing agency, and we think it should be Evenbound. We’ve successfully helped B2Bs improve their websites, use paid search and PPC ads, increase website traffic, and, most importantly, bring in new leads and prospects. Get in touch to find out how we can do that for your company. Still want to know more about inbound marketing? Check out the case study below to see how inbound marketing and HubSpot helped this manufacturer get ahead of the competition:

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Market Your Housing Development with a Sense of Place

Market Your Housing Development with a Sense of Place

When you’re marketing your housing development, you’re not just selling homes. The key to getting buyers interested is selling them on a place and a community. A physical home is just one aspect of purchasing a house, and for most buyers, it’s not even the most important. Sure, any buyer wants a roof over their head, but in most cases, it’s not actually the house you’re selling—it’s the experience of home.

More than anything, buyers are looking for a place to call “home.” A place to raise their kids, a place to grow old, and a place to start a life. If you’re building a housing development, that sense of place is your strongest marketing tool. Use content that speaks to your housing development’s story and sense of community to bolster new homeowner’s confidence in your development. The best way to get eyes on your site and pull homeowners through the buyer’s journey?

Blogging

If we’ve said it once, we’ve said it a hundred times. You need a blog. That’s all there is to it. Without a blog you’re in the same boat as every other Joe Shmoe out there with “new homes for sale” signs stuck on every street corner. A blog not only helps you define your community vision, but it helps you reach qualified buyers more quickly. Think about it:

If you were going to buy a new home, would you drive around looking for “for sale” signs, or would you Google available properties near you?

Unless you’re really stuck in the 20th century, you’re probably going to pick the second option. It’s quick, it’s easy, and you can do it while you’re sitting in your pj’s eating breakfast. Since that’s what the majority of your housing development’s qualified buyers are going to do, it’s important to make sure you come up on that list of search results while they’re looking for a new home. How do you do that? Blogging. 

So, start your blog, and consider posting about the following topics to create an alluring sense of place sure to draw in buyers:

Talk about local events and activities

We’ve already established that your target market is going to Google your area for new homes. They’re also going to want to know what’s happening in your town. They’ll want to know what community activities and events go on regularly, and they’ll be looking to see if they can get a feel of the town before they actually scope out homes or make a move.

If you’re regularly posting about those activities, whether they’re festivals, farmer’s markets, outdoor concerts, or any other sort of community gathering, you’ll start popping up in those search results. The more you post about local happenings, the better you’ll rank for local searches, which means you’ll start to become a go-to source of information for those people who want to know what’s going on in the area. That means you’re also the first place they turn to when they do decide to move.

What does a weekend in your town look like?

Like we mentioned before: when you’re selling a home, you’re really selling potential homeowners on a place and a feeling. They want to know what their life is going to look like if they move to your development. So, post about what life is like in your area. A weekend itinerary is a really popular blog style that consumers love:

Imagine you were visiting your development’s area for just the weekend. What would you do? Where would you eat? In a blog like this, you can highlight both activities and restaurants, giving people a more holistic look at what it’s like to live in your town. Is there a block party going on? Are local breweries hosting live music on Friday night?

Writing a post like this is another great way to drive relevant traffic to your website, while simultaneously creating that sense of place that draws new homeowners in. If you think about it, if you were visiting a new area for a weekend, wouldn’t your search query read like “what do do in “town name” for the weekend”? By answering that question in your blog, you’ll get more eyes on your site, in addition to helping some newcomers learn more about your town and your housing development.

Consider making regular “best of” posts:

What are the best restaurants, breweries, bars, ski hills, hiking trails, etc. in your community? Whether someone is new to the area or thinking about moving, these types of blog posts are the most searched, and the most helpful. They work to position you as an authority on the subject, and as more and more people come to you for their weekend suggestions, you’ll probably also be the one they look to when they finally decide it’s time to purchase a home.

Don’t be afraid to talk about what it’s like to live in your community!

All anyone wants to know before they move somewhere new is what life will be like. If your area or community has local quirks, share them. If there’s something really great about the people in your community, share that too. The more knowledgeable a person feels about your community, the more confident they’ll feel when purchasing a home.

In the end, marketing a housing development really means marketing a community. While a home buyer certainly wants a nice house, it’s intangibles like a welcoming environment and a warm community that really seals the deal. Show your potential residents what your community —not just your floorplan—has to offer, and you’re sure to be at the top of your target buyers’ list.

More questions about marketing your housing development? We’re here to help! We’ve worked with a number of developers, and know what it takes to fill homes and sell lots. You don’t have to take our word for it though: check out the case study below about the results we produced for a previous development client.

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How to Address Negative Reviews Online

How to Address Negative Reviews Online

Testimonials have always been an important source of advertising for home service providers, and most professionals in this field cite referrals and word-of-mouth as major sources of new leads. In the digital era, testimonials haven’t disappeared—they’ve moved online, in the form of online reviews. If you’ve ever looked up a new restaurant on Google, you know how influential reviews can be in deciding whether to eat there and just how catastrophic for business a negative review can be. If you get a negative review of your service online, how can you recover?

Determine Authenticity

The first step is determining the authenticity of the review. There are people out there who will post false, negative reviews, and most places where users can leave reviews, Google, Facebook, Yelp, etc., have means for reporting and removing reviews that are not legitimate. If you can’t get the reviews removed—which is often the case, as it is difficult to impossible to prove, with anonymous usernames and all that, if the reviewers were actually clients or had any experience with your company at all—there are other ways to respond.

Respond Professionally

One way is by posting on your social media about the fake reviews; it’s an experience that others can relate to and can ever be a source of humor, especially if the spammers have awful fake names. Another is by responding to the negative review—in a comment on that review, if possible—politely asking for the reviewer to contact you to clarify and rectify their experience. If the review is fake, the person will never get in touch, but other people reading the reviews will see that you take customer service complaints seriously and will follow up with them.

If the review is real, the first step is seeking to rectify the situation. Respond to the review publicly, as described in the last paragraph, and get in touch with the client directly to ask them how you can make good on the situation. In some cases, if you fix the problem, offer a discount on future services, or offer an apology for the error or poor customer service that compelled them to write the review, the client may choose to delete or amend the review.

What If There’s Nothing I Can Do?

If there’s nothing you can or will do to satisfy this negative reviewer for whatever reason, whether because they can’t be satisfied or the issue was monumental, you’re not doomed to sit in one-star purgatory forever. The thing about reviews is that the more you have, the less each individual one counts in the average, just like with grades in school. If you get a C on the test and it’s the only grade in the class, you’ve got a C in the class; but if you got a C on the test but all your other grades were As, you might make out with an A or B in the class. Same applies to reviews. So, solicit positive reviews from other clients, ones you know are satisfied with your service.

Bad reviews suck, and they can have a negative effect on potential customers, especially now that so many people are researching home service pros online, but they aren’t the end-all, be-all. If you get a negative review, determine its authenticity and respond accordingly by addressing the review itself and bolstering your rating with good reviews.

Online reviews are just one part of a strong online presence and digital strategy for home service providers. If you’re ready to improve your digital presence and marketing efforts, it’s time to talk with Evenbound.

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Topic Clusters: The Future of Content Marketing

Topic Clusters: The Future of Content Marketing

In case you haven’t noticed, the machines are getting smarter. And while we’re not at Terminator levels of intelligence yet, some of the tools we use to search and market every day have begun to understand search context and speech semantics.  As Google’s search capability improves, search engine users are able to submit queries that are more natural. The average user these days feels totally comfortable asking Google a complete, complex question, because the search engine can now parce semantics, and is able to provide results that answer those questions directly. What does that mean for inbound marketers?

Basically, it means that our content can be more intuitive. As Google continues to make user-focused improvements to their algorithm, their search bots are favoring content that’s written for people over content that’s written to rank well. That means that keyword-stuffed content is definitely out, and it also means repetitive, keyword focused content isn’t going to be as valuable as content that’s genuinely helpful. Search algorithms have reached a point where they can understand what keyword your content is centered around, even if you don’t use that specific keyword anywhere in your blog. This is where topic clusters come in.

What’s a Topic Cluster, and How Can it Help Inbound Marketers?

Topic clusters are a new method of content marketing designed to capitalize on newer consumer search habits. Created and announced by Hubspot—a leading inbound marketing authority—topic clusters work to boost your website’s ranking power, and help your site users reach your content more easily. Topic clusters take note of new search algorithm behaviors, and propose a more effective way of tailoring your content marketing strategy for higher SERP rankings and better readability for search engines and human users.

If your company has a blog, implementing topic clusters can help you improve the authority of your website, as you simultaneously improve the user experience of your blog for your clients. Essentially, topic clusters are dedicated clusters of information that all relate to one central “pillar page.” Let’s use the Evenbound website as an example. We’ve been optimizing our blog to take advantage of topic clusters lately, and at this point, have our blog centered around 7 major topics, or pillar pages:

  • Inbound marketing
  • Content marketing
  • Lead generation
  • PPC and Paid Advertising
  • SEO
  • Social Media
  • Website Design

If you’re familiar with Evenbound, you’ll know that each of these topics is a service that we provide for our clients. Each one of these topics also has a dedicated top-level page on our website, that answers all of the basic questions a consumer might have about the topic. For us, each of these pages is a separate pillar page, forming the central point for each content cluster. The rest of our blog posts are linked to the pillar page they’re the most relevant to.

For example:

Inbound marketing is the pillar page. Cluster content would be any blog that’s related to inbound marketing, but gives our audience more in-depth information about a specific aspect of content marketing. Some cluster content for inbound marketing would include:

  • Content Creation Tools
  • How to Write a Content Calendar
  • An In-Depth Guide to Inbound Marketing
  • Why Blogging is Important
  • How to Shift Your Sales Team from Outbound to Inbound

Each one of these blogs then links back to our pillar page: Inbound Marketing

This method of organizing our content strategy helps search engines catalog our site. Since each cluster topic links back to the pillar page, we boost the authority of that pillar page. This organization strategy also helps search engines better categorize our site. Since each blog that’s related to content marketing links back to the content marketing pillar page, search engine bots can more easily crawl each of those pages, understanding that each blog that links to that pillar page will offer more, in-depth content about the topic of content marketing.

Implementing Topic Clusters

The point of topic clusters is to help you rank highly for keywords you have the most authority on. Before topic clusters, you may have chosen a keyword, and then written a number of blogs about that same keyword. While this used to work well in the past, with today’s algorithm, you’ll just end up with a bunch of blogs that are competing with each other for the same keyword. This makes it confusing for search engine bots to decide which of your pages deserves the higher rank, and it doesn’t do much to collectively boost the power of your website. With topic clusters, you can essentially pool all of the authority gained from each of your blog posts and content-rich site pages, for a higher rank overall. But, how do you do it?

Start with Pillar Pages

The best place to start building your content clusters is your pillar pages. These are going to be pages that provide a lot of information, but have a very general keyword. Don’t pick a page with a long-tail keyword here, go for something more generic that speaks to your target audience.

For example, one of our pillar pages is Inbound Marketing. The page provides a ton of content, and answers basic questions that anyone would want to know about inbound marketing, like what it is, how it works, and who uses it. If you’re not sure what a pillar page would look like on your website, think about the services you provide. Do you have a page for each of those services, explaining what it is, and how it works? If you’re a home services contractor, you might have separate services pages for roofing, decks, and kitchen renovations. Each of those pages would make a great pillar page to center the rest of your topic clusters around.

Brainstorm Cluster Topics

Cluster topics should be related to your pillar page, but should each be focused on a different, more specific topic. If you chose roofing for a pillar page, potential cluster topics might be: “how to fix a leaky roof,” “when it’s time to replace your roof,” or “10 ways to choose the right roof for your home”. These topics are all about roofing residential homes, but they offer your site viewers more information that’s relevant to their everyday questions about roofing.

Write, and Link

Once you’ve got some solid topics for your topic clusters, it’s time to write and post that content to your website. Don’t forget to link to your pillar page! The most important part of topic clusters is proper linking, because that’s what tells search engines that a blog is related to your pillar content, and helps ensure that the authority each blog gains is passed onto your pillar page. This is the best way to build your site’s authority, and make sure you’re ranking as highly as possible for the keywords that are most important to your company.

Pro Tip: Choose the same anchor text to link to your pillar page in every topic cluster post. For example, when we write subtopics for our Content Marketing pillar page, we always link to that page with the words “Content Marketing.” This helps your readers, and search engine bots, identify where the link will take them, and it can boost your ranking for those keywords.

Reorganizing an Existing Blog

What if you already have a blog, but you want to take advantage of this new, totally helpful, very powerful way of content marketing? Do you need to delete all of your content and start over?

Thankfully, no. But you will have to put a little time and effort into restructuring your content so that it all links together in a logical way. The more straightforward your internal links, the easier it will be for search engine bots to crawl and categorize your site.

Start With One Pillar Page

Decide what just one of your pillar pages will be. Then go through your blog’s existing content, and be sure to link any blogs that are relevant to that pillar page. If you have multiple blogs on the same topic, consider combining them together for one longer, more helpful blog that’s easy to find and offers a wealth of information to your readers. When you’ve made it all the way through your blog by combining similar posts, deleting duplicate information, and linking relevant content to your pillar page, then you can start on another pillar page!

Once you get the hang of it, topic clusters are actually surprisingly easy, and they can do a lot to help you boost your blog and website’s overall ranking power. It’s a new method of content marketing that capitalizes on current consumer search trends, and new search engine categorizing technology. By implementing topic clusters, you’ll be providing your site viewers with an easy-to-navigate content strategy that simultaneously boosts the search engine ranking of each of your pillar pages.

If topic clusters still seem a little intimidating, check out the helpful diagrams provided by Hubspot for a visual explanation of topic clusters, or get in touch with us! Inbound marketing is kind of our thing, so we’re always happy to help if you’ve got questions about your blogging or topic cluster linking strategy. If you’re looking for help with your inbound marketing strategy, see how we helped this company rise to the top with our unique strategy:

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Why We Use WordPress for Digital Marketing

Why We Use WordPress for Digital Marketing

Here at Evenbound, we use WordPress for our own website and blog, and we almost always recommend our clients do so as well. For the purposes of digital marketing, WordPress really can’t be beat, and as an all-around website building tool, most of the world agrees. More than 74 million sites on the internet are built through WordPress, making it by far the most popular content management system (CMS) available to anyone. In case you’re still not buying it, think about your favorite big-name websites: CNN, The New York Times, Ebay, BBC America, Bloomberg America, and even Facebook Newsroom. They all use WordPress. Oh and we forgot one: Beyoncé. That’s right, Queen Bey herself uses WordPress to host her content, post recent updates, and keep her millions of fans informed.

All of these major players didn’t just choose WordPress willy-nilly, either, they chose it for a reason. WordPress is easy to use, affordable, and already optimized for SEO, making it an obvious choice for a number of businesses, celebrities, and news stations looking for a comprehensive CMS that’s totally customizable. But we don’t want you to just pick up WordPress because it’s what Beyoncé uses, so we’re going to give you all the reason why WordPress is the right choice for us, and for our digital marketing clients:

It’s Free

One of the most obvious benefits of WordPress is that it’s free. While there are costs and fees associated with using WordPress if you choose to host with them, or upgrade to a higher-level template, anyone can create a WordPress site for free if they want to. What’s more, WordPress offers two versions of their services: WordPress.com for those of us who need something that’s easy and functional for a personal blog or something that’s relatively small, and WordPress.org for people who plan on hosting their website, purchasing a domain name, and running a business through their website. Either way, a WordPress site can be designed and built for little to no money at all.

Simple, Easy Hosting

Another benefit of WordPress is total hosting flexibility. Almost every hosting service out there supports WordPress, and if you have your own server space, you can self-host easily. There’s no trouble with finding a compatible server or host, because it’s built on free, open-source code that’s easily hosted anywhere.

Optimized for Search Engines

One really attractive benefit that’s made WordPress the obvious choice for us is that Google loves WordPress sites. WordPress uses exceptionally clean, easy-to-read code, which makes it simple for Google to index and crawl their sites. WordPress also features a number of plugins that help you optimize your site yourself. The Yoast SEO Plugin is sort of the gold standard for search engine optimization. It allows you to customize your site title, meta description, title tag, and keyword, and then gives you an indication of how well that page will rank. Best of all, it’s free too.

Easy to Maintain and Update

WordPress is a foolproof CMS that anyone can handle. We often have clients who would like to have control of their sites to be able to post their own company updates and make changes to content when it’s necessary, and WordPress makes it easy for them to do so. It’s easy to pick up and understand, and you don’t need to know any code to make updates or post new content. WordPress offers us a great option to hand over to our clients, as it’s not intimidating, and empowers them to be able to use their own websites however they see fit. You can also set security updates and maintenance updates to occur automatically, so you know your site is always well-protected and technologically up-to-date.

Tons of Beautiful Design Options

More than just functionality, WordPress offers a ton of beautiful, clean design options. In a world where appearance and design can make the difference between you and the competition, WordPress makes it easy to stand out. They offer a number of customizable templates to best display your content, whether it’s a weekly blog or an e-commerce site.

Fully Responsive Themes and Mobile Support

WordPress is up on each and every one of the Google Algorithm’s preferences, which is why they offer a number of responsive themes that scale to fit the size of any screen. What’s more, all WordPress sites are supported on mobile devices, meaning you won’t miss out on traffic anywhere.

Flexibility and Customization

WordPress offers more than 50,000 free plugins, which means if there’s anything you want your site to do, that you can’t do as-is, there’s probably a plugin to help you along. Whether you’re looking to embed PDFs or add in another feature, like landing pages or calls to action, WordPress plugins are the solution, ensuring you can always shift or change your site’s capabilities to fit your unique needs. Again, no coding necessary.

Supports Blogs

WordPress actually started out as a blogging platform, which means content marketing is in the CMS’s blood. It’s one of the best content management systems for blogging out there, which is why you’ll see a ton of big-name news sites using it for their content development. WordPress not only supports blogs, but makes it easy for you to update and change them, schedule them into the future, and share your blog posts to your social media accounts and regular followers.

Easily Connects to Social Media

When it comes to content marketing, promotion is equally as important as development, and WordPress knows that. They make it easy to link each of your company’s social media accounts to your WordPress site, so you can easily share content and updates, and your site visitors can share, comment, like and otherwise engage with anything they really like on your site.

Analytics and Tracking

As digital marketers, analytics and tracking are our end-all-be-all. Analytics tell us where we’re doing things right, and where we need to improve, so we love that WordPress offers those numbers freely and easily. Any WordPress site comes with an analytics panel that will tell you how many people have visited your site, and how often. With the addition of one or two easy plugins, you can also track the success of your calls-to-action and landing pages, to see which of those are performing best, and which need a few tweaks. If you’re looking to optimize the traffic to your site, WordPress is a powerful, free tool to take advantage of.

Easy Migration

For us, WordPress makes our lives easier by making site migration a breeze. A number of our clients come to us with a clunky, older website that has content they’d like to preserve, but isn’t updated, user-friendly or built in a modern CMS. WordPress makes it really easy to migrate that old site onto their framework, and give it an immediate facelift and boost in usability, without losing any of the content or authority of the old site.

Offers Familiarity for Consumers

Consumers love a website they don’t have to think about. Since WordPress has been around for so long and is so prolific, most internet users intuitively know how a WordPress site functions, even if they don’t know the site is built in WordPress. The menu placement is familiar, it’s easy to navigate, it loads quickly, and consumers will find content where they expect it to be, which means people will be at ease on your WordPress site. They’ll be comfortable there, and more likely to remain on the page if they already know how the site works.

Longevity

The ultimate benefit of WordPress is its longevity. It’s already shown that it can adapt to changing consumer and internet demands, and with more than 74 million sites, WordPress has asserted itself as a CMS that’s here to stay. You don’t have to worry about it going out of style, or becoming irrelevant. WordPress regularly updates to maintain current code standards and will continue to do so, making it a safe, long-term investment for your website. It’s easily customized for any new thing you’d like to do with your website, and best of all, it’s Google-approved.

In the end, when we talk about WordPress, the first description that comes to mind is easy. It’s easy to use, easy to implement, easy to change, easy to track, and easy to update. And if you’re considering digital marketing at all, WordPress is definitely the first CMS to consider. It comes with a ton of SEO benefits built-in, and you’ll be able to integrate any and all content marketing best practices with the touch of a button.

If you think WordPress might be the right CMS for you, but you’re not quite sure how to get started, get in touch. We manage our own website on WordPress, as well as most of our clients’ WordPress websites, so we can give you the help you need. Check out the case study below for more information about how a great website can help you move to the top of the market. 

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